MLHD Privacy Policy — Your Information Is Safe With Us

Introduction

Mlhd (mlhd.onl) is an online gaming and Sports Betting platform built specifically for users in Bangladesh. We understand how valuable your personal information is, and protecting it is our highest priority.

This Privacy Policy is written in plain English so you can easily understand what information we collect, how we use it, and what rights you have. By using any mlhd service, you are considered to have automatically accepted this policy.

What Data We Collect

Mlhd collects two types of information — data you provide directly, and data collected automatically.

Directly Provided Information

Data Type	When It's Collected	Why It's Needed
Full Name	At the time of registration	Identity Verification & Payment
Mobile Number	At the time of registration	Account Verification & Communication
Date of Birth	At the time of registration	Age Verification (18+)
National ID Card	During KYC verification	Identity & Withdrawal Verification
Payment Account	During deposit/withdrawal	Processing Financial Transactions

Automatically Collected Data

When you use mlhd, certain information is collected automatically:

• IP address and device type.
• Browser type and version.
• Which pages you visited on the platform and how long you spent on them.
• At login and logout.
• Gaming history and betting patterns.

Purpose of Data Collection

Any data mlhd collects is used for specific, defined purposes. We never misuse your information.

• Account Management: Ensuring secure registration, login, and account protection.
• Payment Processing: Processing deposits and withdrawals securely.
• Identity Verification: Preventing fraud and misuse.
• Customer Support: Resolving your issues quickly and efficiently.
• Platform Improvement: Improving the overall user experience.
• Legal Obligation: Complying with applicable laws and regulatory requirements.
• Security: Preventing hacking, money laundering, and other criminal activity.

Data Sharing & Disclosure

We do not generally share your information with anyone. However, limited information may be shared in the following circumstances:

Payment Providers

Transaction data is shared with payment gateways such as Mobile Pay, Nagad, and Rocket to process deposits and withdrawals. These third parties are governed by their own privacy policies.

Law Enforcement Agencies

Information may be disclosed in response to a court order or a lawful request from law enforcement. In such cases, we share only the minimum information required.

Technology Partners

We work with select technology partners for game operations and platform maintenance, all bound by strict confidentiality agreements.

Cookies & Tracking Technologies

Mlhd uses cookies on its website to help improve your browsing experience.

Cookie Type

• Essential Cookies: Required for login status and security. These cannot be disabled.
• Functional Cookies: Remembers your preferences and settings.
• Analytics cookies: Collects platform usage statistics. These can be disabled.

You can manage your cookie preferences at any time through your browser settings. However, disabling essential cookies may cause some features to not work properly.

Data Protection Practices

Mlhd uses industry-leading technology to protect your data:

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Firewall Protection: Robust firewalls are in place to prevent unauthorized access.
• Two-Factor Authentication: OTP verification is available when logging into your account.
• Regular security audits: Regular audits are conducted by independent third-party security experts.
• Restricted Access: Only authorized personnel have access to your information.

Please note that no method of transmission over the internet is 100% secure. If you notice any suspicious activity, let us know immediately.

Data Retention Period

Mlhd does not store your data indefinitely. Specific retention periods are defined for each type of information:

• Account Information: For as long as your account is active, and for 6 months after it is closed.
• Transaction records: Up to 5 years where legally required.
• Support Communication History: 2 years for dispute resolution.
• Log files: 1 year for security purposes.

Once the retention period ends, your information is permanently and securely deleted.

Your Rights

Under mlhd's Privacy Policy, you have several important rights:

To exercise any of these rights, email us at support@mlhd.onl. We will respond within 30 days.

Children's Privacy

Mlhd is strictly for users aged 18 and above. We never knowingly collect information from minors. If we become aware that a minor's data has been collected inadvertently, we delete it immediately and close the associated account.

If you believe your child is using mlhd, please contact us immediately.

Third-Party Links

The mlhd website may contain links to third-party sites. Clicking these links will take you to external websites that have their own privacy policies. mlhd is not responsible for the privacy practices of those external sites.

Privacy Policy Changes

Mlhd reserves the right to update this privacy policy at any time. For significant changes, we will make reasonable efforts to notify you in advance via email or an on-site notification.

Continuing to use the platform after an updated policy is published means you accept the new terms. We recommend checking this page regularly — the "Last Updated" date at the top will indicate if anything has changed.

Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please get in touch with us:

• Email: support@mlhd.onl
• Subject: Write "Privacy Request" in the subject line
• Live Chat: Click the chat button on the website
• Time: 24 hours a day, 7 days a week

We respond to all privacy-related requests within 30 days. For urgent matters, we aim to get back to you even sooner.